Pre Order Status:

Kryptview - Pre order only Due in May 1st

Digivox T Pre order only ( No Date Set )

Please note you will be charged 15% of the order due to a progress fee for a refund on any pre-orders. We make our stock clear and you must agree to the page before you checkout.

KEEP READING BELOW

you are purchasing a Satellite, Cable or Terrestrial receiver, please read this FAQ. It forms part of the Special Terms of Sale.
What software do the Cable and Satellite receivers come with?

All Cable and Satellite receivers come loaded with the latest FTA software. This Free-to-Air software allows you to receive the common unencrypted channels. We DO NOT modify software on the receivers or support unauthorised software. Please ensure you only load software that is produced and supported by the official product manufacturer. Read the product manual for details.
What about Warranty?

All Cable and Satellite receivers are covered by our 12 month RTB warranty (unless a shorter or longer warranty period is specified by the manufacturer). If your item is faulty, please read the Returns section to arrange return of your product. We will ensure prompt repair or replacement of your product if it is faulty. When returning Cable or Satellite receivers, please ensure they are NOT modified with any unofficial firmware and any security seals are intact. If your item becomes faulty, we will repair or exchange the product within its warranty period. Please note: Remotes that accompany receivers are only covered for 3 months.

If you believe your equipment has developed a fault, please use the following as a guide to troubleshoot;

Ensure the receiver has the Free-To-Air software as supplied by boxs2000.co.uk and no hardware or software modifications have taken place
Ensure that you have relevant signal levels from the service you are connecting to (This may sometimes require a technician, please contact your service provider for assistance)
Follow the instructions in the manual to get the product up and running
If after following the above steps, you still believe that the receiver is at fault, please click here to contact us. The system will automatically allocate your query a tracking number and your support query will be assigned to our support staff.

If your item is not faulty, you will have to pay for return delivery and an additional handling charge of £10.

What channels will I be able to get?

Due to the nature of transmissions on satellite and cable, we cannot guarantee or control what channels you will have access to. Please contact your service provider for the list of services you can obtain. Your service provider may have additional terms & conditions which is your responsibility to adhere to.

What do you support?

It is up to you to find a provider and list of services they provide and to ensure that your signal levels are correct. We do not support any specific service providers. Most Cable & Satellite receivers can be used outside UK. Products can be used in countries where standard Digital Video Broadcasting DVB-T, DVB-S and DVB-C standards are used. Again, please contact your intended service provider for assistance in obtaining CAM modules for their services.

Will you help me obtain certain channels/or services?

Unfortunately we cannot help you obtain services or channels. This depends entirely on what and whom you are trying to obtain services from. Please consult your service provider for assistance.

Modification?

PLEASE NOTE: THE RECEIVERS WE SELL ARE FREE TO AIR. Our receivers usually include a Common Interface (CI) slot which allows the receiver to gain access to encrypted services (typically those requiring payment to the service provider). To access these services, customers will need to obtain a Conditional Access Module (CAM) which may be available from your dealer or from the cable / satellite operator. They will also need to contact the cable or satellite operator to arrange payment for these services.

Please ensure you have checked compatibility with your service provider and have arranged for technical assistance prior to purchasing the product. We cannot provide technical installation support on behalf of your service provider. Please use the product manual provided with the product to assist you with your installation.

Any illegal software or hardware enhancements made to cable or satellite receivers will automatically void any and all warranties associated with the product. Furthermore, any liabilities arising from such activity will pass onto the consumer.