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Returns
Cancellations
You can cancel your purchase at any time either before or up to 7 days after delivery by returning the product to us. Please bear in mind the following:
* The products must be unopened, unused and returned in original packaging
* Any free gifts, literature and accessories must be complete
You will receive a full refund minus postage, provided you return the product to BoxSpinner at your own expense. We do not take any responsibility for items lost or damaged in the post. Items must reach us in the original condition.
We cannot cancel your purchase when:
* Your returned item did not originate from us
* There is a contract for services with the product and you have started using the services (this would include, e.g. pre paid smart cards or cams as once they have been activated they are no longer any use to anyone else)
* The warranty seal has been broken on any item
* The goods were a special order to your specification.
* The goods arrive to us damaged or defaced
* The goods are security sealed by the manufacturer and the security seal has been broken
In such cases, the item will be returned to you at your expense. Special orders can in some instances be returned with a handling/restocking fee of 20&.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check your insurance policies for relative cover.
When purchasing DVB Receivers, please remember, we have no control over channel broadcasters and subscription packages or rights to view certain channels. This must be taken up with your service provider.
You can cancel your purchase at any time either before or up to 7 days after delivery by returning the product to us. Please bear in mind the following:
* The products must be unopened, unused and returned in original packaging
* Any free gifts, literature and accessories must be complete
You will receive a full refund minus postage, provided you return the product to BoxSpinner at your own expense. We do not take any responsibility for items lost or damaged in the post. Items must reach us in the original condition.
We cannot cancel your purchase when:
* Your returned item did not originate from us
* There is a contract for services with the product and you have started using the services (this would include, e.g. pre paid smart cards or cams as once they have been activated they are no longer any use to anyone else)
* The warranty seal has been broken on any item
* The goods were a special order to your specification.
* The goods arrive to us damaged or defaced
* The goods are security sealed by the manufacturer and the security seal has been broken
In such cases, the item will be returned to you at your expense. Special orders can in some instances be returned with a handling/restocking fee of 20&.
Return of Faulty Goods Under Warranty
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault or defect with your product within the warranty period, we will offer prompt repair or exchange. If the same product is no longer available, we will exchange it for a similar or better model.
Please note: Warranty status of individual products may vary. Please check any official documentation accompanied with the product. Some manufacturers may have reduced warranty periods. In such cases, manufacturer warranty length supersedes our 12 month cover.
On receipt of the goods, engineers will check and either repair your product or offer a replacement.We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check your insurance policies for relative cover.
When purchasing DVB Receivers, please remember, we have no control over channel broadcasters and subscription packages or rights to view certain channels. This must be taken up with your service provider.